Policies

Shipping

We offer free USPS or UPS ground shipping (3-7 business days) on all orders in the continental United States.  Should you have a return, you can arrange this per the instructions below.

Once we have shipped your package you will receive a tracking number so that you can track your package directly with the courier.

We will always strive to ship all in-stock orders within 24-48 hours of receiving it.  Please note that we do not fulfill orders on Saturdays and Sundays or on national holidays.  If your order is received after 1 pm EST, it will not be shipped until the following business day.  If an in-stock order is delayed due to a problem on our end, we will upgrade the shipping for free to make sure you get it within your desired time frame.  (We understand that sometimes you urgently need an amazing piece to complete an outfit for a special event!)

Since our works are all handmade and/or small production and from other parts of the world, sometimes there can be a delay in shipping to Lesetta or with US Customs.  We will always make you aware if there are any delays and do everything we can to get your order to you as soon as possible.

All South Carolina residents will be charged sales tax which will be computed upon check out.  Rates vary by county.

Should you have any shipping or return questions, please contact us at: assistant@lesetta.com

 

Returns and Exchanges

Lesetta is a Collection of art that can be worn.  Everything we offer is handmade and of a small production. Many of the pieces are one-of-a-kind.  Due to the handmade nature of most of the pieces in the Collection, they can differ slightly from the photographs you see on the site.  Such variations, we feel, speak to the “character” of each piece and are in great contrast to machine-made products.

Should you have a problem with your order, we are happy to take it back in its original condition, unworn and unused, within 14 days for a refund or exchange. 

To return an item, please email us at assistant@lesetta.com with “RETURN” or “EXCHANGE” in the subject line.  We will respond as soon as possible to confirm the request. Although we do include free ground shipping to the client when a purchase if made, we do not incur the cost of return shipping. We ask that you ship your return with an insured courier in a padded envelope or box; Lesetta is not responsible for items damaged or lost in transit.  Please return your item(s) to the address below.


Lesetta
5700 Dorchester Rd.
Suite B-4
North Charleston, SC 29418


We will send you a confirmation email as soon as your return has been received and processed. Please note that, while refunds are processed promptly, it may take up to 2 weeks for funds to settle in your account.

Custom-designed, size-altered, and donation pieces are not eligible for return or exchange.

Should you request an exchange, please understand that, if it is a one-of-a-kind piece or something that is out of stock, a replacement may need to be made-to-order.  We are happy to commission the artists to do this.  However, this may take anywhere from 3-6 weeks.  We appreciate your patience with this handmade process.